Tech Pro
Errors & omissions, cyber and media for technology service and product firms

Technology is always changing, which is why firms that support the industry need innovative professional liability coverage that provides protection in the event of a claim. 
ProFinity offers a full-service E&S professional liability solution for a wide variety of small and mid-size enterprise (SME) technology firms. Our clients enjoy direct access to an experienced technology and cyber underwriter and a commitment to same-day service.
Imagine these scenarios:
  • You were hired to build a custom marketing software platform for a large retail client and migrate the data onto the new platform.  The client experiences turnover in key positions related to your project, which results in numerous change requests and expansion to the scope of the project.  While you have made every effort to accommodate the client’s needs, the project is delayed past the original delivery timeframe.  The client demands compensation for the delays and claims the system you are delivering is not the system they requested.
  • Your software product has been on the market for more than three years. Out of the blue, you receive a letter alleging that your product contains code that belongs to a third-party and was not appropriately licensed.  After conducting research, you discover that one of your employees did incorporate unlicensed third-party code into your product. The letter is seeking damages from the previous three years, plus royalties for any future implementations of your software.
  • Your software platform streamlines the billing processes for a variety of consumer-facing businesses. As part of its functionality, the software stores consumer bank account and credit card information.  A former IT employee used his administrator privileges, which were not disabled after his termination, to infiltrate your system, download tens of thousands of consumer records, and encrypt your network. Your employees are unable to log in and work. Your clients cannot access your system to process bills, and their clients are unable to make payments because your software platform is inaccessible. The hacker demands $5M in exchange for a decryption key and another $5M to prevent the publication of the downloaded records. It would take 7+ days to restore your systems from backup. Several clients have threatened to terminate their contracts and others have indicated they are contemplating seeking damages to compensate for their lost productivity and extra expenses.
These examples illustrate real-life situations where you could be at risk without professional liability coverage. We are here to protect you in the event of a claim being brought against you and, providing coverage exists, will indemnify you for your professional errors.

Tech Pro target clients 

  • Revenues up to $100M
  • No claims or incidents in last five years (will consider risks with limited claims activity)

IT consulting/staffing/training
Digital marketing/advertising
Custom software development
Pre-packaged software
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
Cybersecurity software/services
Healthcare/medical software
Video game developers/publishers

E-commerce software/implementation/consulting
PCI/HIPAA compliance consulting
Telematics software/hardware
Social media platforms
Hardware manufacturing/design/sales
Value-added reselling services
Hosting services
And many more…

Tech Pro coverage highlights

We believe today’s technology products and services professionals need robust coverage to protect them from the evolving list of exposures they may face. Our program simplifies the process by including built-in ancillary coverage and flexible professional services descriptions. Features include:

  • Broad professional services definition
  • First and third-party cyber coverages included
  • Multimedia and advertising liability included (online & offline)
  • Unintentional breach of contract coverage included
  • Misappropriation of trade secret coverage included
  • Automatic additional insured status for clients
  • Worldwide territory (wrongful acts and claims)

Limits, premium and availability 

  • Up to $5M limits (primary or excess)
  • $2,500 minimum premium
  • $2,500 minimum retention
  • Available for firms in all 50 states and the District of Columbia

Need help with a claim? Contact our claims experts.