At ProFinity Insurance Services, we understand the importance of handling claims with the utmost level of service. 

In the event of a claim/circumstance under your DEC Pro or Manu Pro existing policy, please report all relevant information as soon as possible via:

Email: 

newclaimreporting@trans11claims.com

Mail service: 


TransEleven Claims Managers, Inc.
Attn:  J. Brian Hobbs, Esq.
700 Central Expressway South, Suite 200
Allen, TX  75013

Details on the submission information required can be found in Section V. of your policy - YOUR OBLIGATIONS IN THE EVENT OF A CLAIM/CIRCUMSTANCE.


You should hear back within 48 hours of receipt of a reported claim.  If you have not heard from back within this time frame please call 844-281-2811 or email Brian Hobbs Kathy Weber or Becky Jessup

In the event of a claim for your Specialized Security / HELP policy, please email us.